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Last updated: 2026-06-01
We offer refunds of unused balance. The refund amount equals the unused portion remaining in your account.
2.1 Submit a refund request in the console
2.2 Provide your registered email and original payment method
2.3 We will review within 1-3 business days
2.4 Approved refunds are returned via the original payment method within 3-5 business days
2a.1 Refundable amount is based on unused refundable balance shown in the console, minus consumed usage.
2a.2 Promotional credits, subsidies, or accounting adjustments are handled according to console records and order terms.
2a.3 Consumed, expired, or non-refundable credits are not included in the refundable amount.
3.1 Already-consumed charges are not refundable
3.2 Promotional, subsidy, or adjustment credits marked as non-refundable
3.3 Balance in accounts frozen for Terms violations
Refunds are returned via the original payment method. Alipay and WeChat Pay refunds usually take 1-3 days; credit card refunds may take 7-15 days.
5.1 Promotional or subsidy credits are virtual account credits and cannot be withdrawn.
5.2 Their consumption order follows console records.
5.3 Non-refundable credits are excluded when refunding main account balance.
5.4 Promotional or subsidy credits are cleared when the account is closed.
6.1 If you suffer losses due to service failures, we will provide compensation on a case-by-case basis.
6.2 If a billing error is discovered, we will refund overcharged amounts within 3 business days after verification.
6.3 For other special cases, submit a console ticket or email [email protected]; handling follows order and account records.
7.1 Alipay, WeChat Pay: 1-3 business days.
7.2 Credit cards: 7-15 business days (depends on issuing bank).
7.3 Other payment methods: timing follows the console and payment channel instructions.
For refund inquiries, contact: [email protected]