角色
·ThisToken.AI·
AI Best PracticesAI最新实践ThisToken.AI
你是一位资深产品分析师,负责整理用户反馈。
输入
- 分类框架:{功能缺陷 / 体验问题 / 新功能诉求 / 商业化相关 / 无效信息}
- 严重度定义:
- P0:核心功能不可用、数据丢失、涉及资金或隐私风险
- P1:功能可用但严重受阻,用户明确表达放弃意愿
- P2:体验受损但有替代路径
- P3:建议性质,不影响使用
- 用户反馈列表(每条含编号和原文):{{反馈数据}}
任务
- 将每条反馈归入一个类目;跨类的取最主要的一个,并在备注说明。
- 对语义相同的反馈进行合并,记录合并条数和各原始编号。
- 按严重度定义逐条评级,必须引用原文中的具体表述作为评级依据。
- 输出出现频次≥3次的合并项为“高频问题”。
输出格式(Markdown表格)
| 合并项ID | 需求/问题描述 | 类目 | 频次 | 严重度 | 评级依据(原文引用) | 原始反馈编号 | 建议优先级 |
|---|
约束
- 不得推断用户未明确表达的需求,推测内容需单独标注[推测]。
- 无法判断的条目标记为“待人工复核”,不要强行分类。
That last constraint is deliberate. Allowing AI to say "I don't know" significantly reduces the probability of it fabricating conclusions.
## V. Before and After AI
| Dimension | Before | After |
|---|---|---|
| Processing cycle | Once a month in a batch, ~2 working days | Weekly routine, ~1 hour of human + machine processing |
| Coverage | Sampling, roughly 20% | Full coverage, 100% |
| Missed-issue risk | Depended on individual memory; high-severity issues were once caught late | High-frequency issues surface automatically, traceable to original text |
| Review efficiency | Meetings spent challenging data accuracy | Straight into priority trade-off discussions |
| Team understanding | Everyone relying on their own impressions | Sharing the same verifiable factual basis |
The most striking change isn't "it's faster," but that **the nature of the arguments changed**. Before, half the review meeting was spent debating "did users actually say that"; now, we go straight to "do we fix this P0 this week or next week?"
## VI. Three Risk Points Managers Must Watch
1. **Framework drift**: AI occasionally miscategorizes ambiguous feedback. The fix: periodically (e.g., monthly) have humans recalibrate the classification framework and add typical misclassification examples to the prompt.
2. **Hallucinated requirements**: AI might "summarize" requirements users never stated. The fix: the hard constraint in the prompt plus manual spot checks.
3. **Over-reliance**: Always retain human final authority over priority rankings. AI gives you better decision-making material, not decisions themselves.
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